bajok Terms & Conditions

1. Acceptance of Terms

By accessing, registering, or using the bajok platform in any capacity — including browsing games, placing bets, making deposits or withdrawals, or participating in promotions — you confirm that you have read these Terms & Conditions in full and that you unconditionally accept and agree to be legally bound by them. These Terms & Conditions apply to all services offered by bajok, including its online casino games, live casino tables, sportsbook, crash games, and fishing games.

If you do not agree to any part of these Terms & Conditions, you must immediately cease using the bajok platform. bajok reserves the right to modify these terms at any time. Continued use of the platform following any modification constitutes your acceptance of the revised terms. It is your responsibility to check these Terms & Conditions periodically for updates.

2. Eligibility

To register and use the bajok platform, you must satisfy all of the following eligibility requirements. bajok reserves the right to request documentary evidence to verify eligibility at any point during the account lifecycle.

• You must be at least 21 years of age at the time of registration and at all times during your use of the platform.
• You must be a natural person (not a corporation, trust, partnership, or any other legal entity) and acting on your own behalf.
• You must provide accurate, truthful, and complete registration information. You must promptly update your account details if any information changes.
• You must not be subject to a self-exclusion agreement or any other restriction that prohibits you from using online gaming or betting services.
• You must not be a current employee, director, officer, agent, or close relative of a bajok employee or affiliated partner where such use would constitute a conflict of interest.

3. Account Registration and Verification

Each player may hold only one active bajok account. Registering more than one account — whether under the same name, the same payment method, the same device, or the same IP address — is strictly prohibited. bajok uses automated and manual checks to detect duplicate accounts.

Information Required at Registration

• Full legal name as it appears on your government-issued identification document.
• Date of birth, confirming that you are 21 years of age or older.
• Valid mobile phone number registered in your name, used for account verification and security alerts.
• Payment method details consistent with the payment accounts you intend to use for deposits and withdrawals.

KYC Verification

bajok reserves the right to request Know Your Customer (KYC) verification at any stage of the account lifecycle. Verification may be required before processing a withdrawal, activating a bonus, or following unusual account activity. Failure to provide satisfactory KYC documentation within a reasonable timeframe may result in account restriction or closure.

• A copy of a government-issued photo identification (National ID card, passport, or driving licence).
• Proof of address — a utility bill, bank statement, or official document issued within the last 90 days showing your name and address.
• Screenshot or confirmation of the payment method used for deposits, demonstrating that the payment account is in your name.

4. Deposits and Withdrawals

bajok supports a range of Bangladeshi payment methods for both deposits and withdrawals. All financial transactions on the bajok platform are subject to the conditions set out in this section.

Deposit Conditions

• The minimum deposit amount is ৳100. There is no maximum deposit limit, though bajok may apply enhanced due diligence checks to large deposits.
• Deposits are credited to your bajok wallet instantly upon successful confirmation from your payment provider (bKash, Nagad, Rocket, Upay, or bank transfer).
• All deposits must be made from a payment account registered in your own name. bajok does not accept deposits from third-party payment accounts. Any deposit identified as originating from a third-party account will be returned and the deposited funds will not be credited.
• bajok does not charge deposit fees. However, your payment provider may apply their own transaction fees. Players are responsible for any fees charged by their payment provider.

Withdrawal Conditions

• The minimum withdrawal amount is ৳200. Withdrawals will be sent to the same payment method used for your most recent deposit, where technically possible.
• Before a withdrawal can be processed, any active bonus wagering requirements must be fulfilled. Withdrawing prior to meeting wagering requirements will result in forfeiture of the associated bonus and bonus winnings.
• bajok processes withdrawal requests within 24 hours of approval. Actual receipt of funds depends on your payment provider's processing times. bajok is not responsible for delays caused by third-party payment processors.
• bajok reserves the right to request additional identity and payment verification documentation before processing any withdrawal, particularly for first withdrawals or withdrawals exceeding ৳10,000.

5. Bonuses and Promotions

bajok offers various bonuses and promotional offers to eligible players. All bonuses and promotions are subject to the specific terms published alongside each offer at the time it is made available. In the event of any conflict between a specific promotion's terms and these general Terms & Conditions, the specific promotion's terms shall prevail.

• All bonuses are subject to wagering requirements before any associated winnings can be withdrawn. The applicable rollover multiplier for each bonus is stated in that bonus's specific terms.
• Bonuses are awarded to one account per household, per device, and per IP address. Attempting to claim the same bonus multiple times through different accounts will be treated as a violation of these Terms & Conditions.
• bajok reserves the right to withdraw, amend, or cancel any bonus or promotion at any time without prior notice, where legally permissible to do so.
• Free spins awarded as part of a promotion are valid only on the game(s) specified in the promotion terms. Winnings from free spins are subject to the wagering requirements stated in those terms.
• bajok may offer seasonal and event-based promotions tied to Bangladesh cultural events such as Eid, Pohela Boishakh, and Victory Day, as well as cricket events including BPL and IPL. These promotions are subject to their own published terms and availability.

bajok may, at its sole discretion, refuse to award a bonus or may reclaim a bonus where it believes the player has acted in bad faith, exploited a system error, or engaged in bonus abuse. All bonus disputes will be reviewed on a case-by-case basis.

6. Gameplay and Fair Play

bajok is committed to providing a fair, transparent, and enjoyable gaming environment. All games available on bajok use certified Random Number Generator (RNG) technology to ensure outcomes are genuinely random and not subject to manipulation by either the player or the platform.

• Players are responsible for understanding the rules of each game before placing bets. bajok is not responsible for losses resulting from a player's misunderstanding of game rules.
• In the event of a technical malfunction, network failure, or system error that interrupts a game session, bajok reserves the right to void affected bets and return the staked amount to the player's account. bajok's decision in such cases is final.
• bajok records all game sessions and transaction logs. These records are used for dispute resolution and audit purposes. By using the platform, you consent to this data being retained for a period of no less than five years.
• Live sports betting odds are subject to change up until the moment a bet is confirmed. bajok cannot guarantee that odds displayed during the betting process will remain static. The odds at the moment of confirmation are the odds that apply to the bet.

7. Prohibited Conduct

The following conduct is strictly prohibited on the bajok platform. bajok reserves the right to take immediate action — including account suspension, forfeiture of funds, and permanent ban — against any player found to have engaged in prohibited conduct.

• Colluding with other players to manipulate game outcomes, including in live poker, live baccarat, or sports betting markets.
• Using automated software, bots, scripts, or any artificial intelligence tool to place bets, navigate the platform, or gain any advantage not available to regular human players.
• Engaging in any form of money laundering, financial fraud, or depositing funds obtained through illegal means.
• Exploiting software bugs, errors, or vulnerabilities in the bajok platform to gain an unfair advantage. Any winnings obtained through exploitation of a known or unknown system error are not valid and will be voided.
• Threatening, harassing, or abusing bajok staff, support agents, or other players through any communication channel, including live chat, email, or social media.

bajok may share information about prohibited conduct with relevant authorities and third-party agencies where required by law or where bajok reasonably believes that criminal activity has occurred.

8. Account Suspension and Termination

bajok reserves the right to suspend, restrict, or permanently close any player account at its discretion, with or without prior notice. The following circumstances may result in account suspension or termination.

• Breach of any provision of these Terms & Conditions, including the prohibited conduct rules in Section 7.
• Failure to complete KYC verification within the timeframe requested by bajok's compliance team.
• Reasonable suspicion of fraudulent activity, identity theft, payment fraud, or money laundering — even where final confirmation is pending investigation.
• A player's voluntary request to close their own account, including requests submitted through bajok's responsible gaming self-exclusion tools.

9. Privacy and Data Protection

bajok collects and processes personal data as described in its Privacy Policy. By registering on bajok, you acknowledge that you have read and understood the Privacy Policy and consent to the collection, use, and storage of your personal data as described therein. bajok's Privacy Policy is incorporated into these Terms & Conditions by reference.

bajok employs 256-bit SSL encryption across all data transmissions between users and the platform. bajok does not sell, rent, or share personal data with third parties for marketing purposes without your explicit consent. Data may be shared with payment processors, identity verification agencies, and regulatory authorities where required by law.

10. Responsible Gaming

bajok is committed to promoting responsible gaming. We provide a suite of tools to help players manage their gaming activity. These tools are available to all registered account holders at no charge and can be activated directly from account settings or by contacting support.

• Deposit limits — set a daily, weekly, or monthly maximum deposit amount to stay within your personal budget.
• Session time limits and reality check reminders — receive alerts when you have been playing for a set period, helping you stay aware of the time spent gaming.
• Self-exclusion — voluntarily exclude yourself from the bajok platform for a set period (minimum 30 days) or permanently. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.

11. Limitation of Liability

To the fullest extent permitted by applicable law, bajok shall not be liable for any direct, indirect, incidental, special, consequential, or punitive losses arising from your use of — or inability to use — the bajok platform or any of its services. This includes, without limitation, loss of funds, loss of profits, loss of data, or any other financial or non-financial loss resulting from platform downtime, technical errors, or third-party service failures.

bajok makes no warranties, expressed or implied, regarding the uninterrupted availability of the platform, the accuracy of odds or game outcomes, or the suitability of the platform for any particular purpose. Players access and use the bajok platform entirely at their own risk.

12. Amendments to These Terms

bajok reserves the right to amend, update, or replace these Terms & Conditions at any time. Where material changes are made, bajok will endeavour to notify registered players by email or by displaying a prominent notice on the platform. The date of the most recent revision is displayed at the top of this document.

Your continued use of bajok following any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not accept the revised terms, you must close your account and cease using the platform. bajok recommends that you review these Terms & Conditions periodically to stay informed of any changes.

13. Contact Us

If you have any questions, concerns, or disputes relating to these Terms & Conditions, please contact the bajok support team. Our support team is available 24 hours a day, 7 days a week and will endeavour to respond to all enquiries within 24 hours.

Email: [email protected]