bajok Privacy Policy

1. Introduction

bajok ("we", "us", "our") operates the online casino and sports betting platform accessible at https://bajok.club. We are committed to protecting and respecting your privacy. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

This Privacy Policy applies to all visitors, registered users, and players who interact with the bajok platform in any capacity — whether browsing games, registering an account, making deposits or withdrawals, participating in promotions, or contacting our support team. By using bajok, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

bajok collects personal data through three primary channels: information you provide directly when registering or using the platform, information generated automatically through your use of the platform, and information obtained from third-party service providers as part of our identity verification and fraud prevention processes.

Information You Provide Directly

• Registration data: full legal name, date of birth, mobile phone number, and payment method details (bKash/Nagad/Rocket number or bank account reference).
• KYC verification documents: government-issued photo identification (National ID card, passport, or driving licence) and proof-of-address documentation.
• Correspondence: any communications you send to bajok's support team via email or live chat, including queries, complaints, and dispute submissions.
• Responsible gaming preferences: deposit limits, session time limits, and self-exclusion instructions you submit through your account settings.

Automatically Collected Information

• Technical data: IP address, device type, operating system, browser type and version, screen resolution, and network connection type.
• Usage data: pages visited, games played, bets placed, session duration, click patterns, and navigation paths within the bajok platform.
• Transaction data: deposit amounts, withdrawal amounts, payment method references, transaction timestamps, and game session logs associated with your account.

Information from Third Parties

• Identity verification agencies: confirmation of identity and address data obtained through automated KYC screening services.
• Payment processors: transaction confirmation status and fraud-screening flags returned by bKash, Nagad, Rocket, Upay, and banking partners.
• Anti-fraud and AML screening databases: watch-list and sanctions checks conducted as part of bajok's regulatory compliance obligations.

3. How We Use Your Information

bajok uses the personal data it collects only for the purposes described in this Privacy Policy. We do not process your data in ways that are incompatible with the original purpose for which it was collected. The primary purposes for which bajok processes personal data are as follows.

• Account administration: to create, maintain, verify, and administer your bajok account, including processing deposits and withdrawals, managing bonuses, and enforcing responsible gaming limits you have set.
• Identity and age verification: to comply with our legal obligations to verify that all players are aged 21 or above and to prevent the use of bajok by prohibited individuals.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, money laundering, collusion, bonus abuse, and any other prohibited conduct set out in bajok's Terms & Conditions.
• Customer support: to respond to your queries, process your complaints, and resolve any disputes you raise with our support team.
• Platform improvement: to analyse aggregated, anonymised usage patterns to improve bajok's game offering, payment flows, and overall user experience. This analysis does not involve identifying individual players.
• Promotional communications: to send you information about bajok promotions, bonuses, and seasonal offers, where you have opted in to receive such communications. You may withdraw your consent at any time by contacting support.

4. Legal Basis for Processing

bajok processes your personal data on one or more of the following legal bases, depending on the purpose for which the data is being used.

• Contractual necessity: processing that is required to perform the contract between you and bajok, including operating your account, processing transactions, and providing access to games and betting services.
• Legal obligation: processing required to comply with applicable laws and regulations, including age verification obligations, anti-money laundering requirements, and fraud prevention duties.
• Legitimate interests: processing necessary for bajok's legitimate business interests, including platform security, fraud detection, and improving our services, provided these interests are not overridden by your rights and freedoms.
• Consent: processing that is based on your explicit consent, such as receiving promotional communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Sharing Your Information

bajok does not sell your personal data. We share personal data only with carefully selected third parties where it is strictly necessary to deliver our services or comply with our legal obligations. All third-party recipients are contractually required to handle your data securely and only for the specific purpose for which it was shared.

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other banking partners receive transaction data that is necessary to process your deposits and withdrawals.
• Identity verification providers: accredited KYC and anti-money laundering screening services that verify the identity and age of bajok account holders.
• Game software providers: Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt, and other certified game studios may receive session data necessary for game integrity and dispute resolution purposes.
• Regulatory and law enforcement authorities: bajok will disclose personal data to government agencies, courts, or law enforcement bodies when legally required to do so, or when bajok reasonably believes disclosure is necessary to prevent crime or harm.

6. Data Security

bajok takes the security of your personal data seriously. We implement a multi-layered security framework designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure. Our key security measures include the following.

• 256-bit SSL/TLS encryption across all data transmissions between your device and the bajok platform, ensuring that data in transit cannot be intercepted or read by third parties.
• Encrypted storage of sensitive data at rest, including payment details and identity documents, using industry-standard encryption algorithms.
• Role-based access controls ensuring that bajok staff can only access personal data that is strictly necessary for their specific job function. No member of bajok's team has unrestricted access to the full player database.
• Regular security audits and penetration testing conducted to identify and remediate vulnerabilities in bajok's infrastructure before they can be exploited.

Despite these measures, no internet-based system can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, bajok will notify affected users promptly and take all appropriate remedial action.

7. Data Retention

bajok retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply.

• Account data: retained for the duration of your active account plus a minimum of five years following account closure, to meet anti-money laundering and regulatory record-keeping obligations.
• Transaction and game session logs: retained for a minimum of five years from the date of each transaction or session, consistent with financial record-keeping requirements.
• Marketing preferences and consent records: retained for as long as your account is active and for three years following account closure or withdrawal of consent, whichever is the later.

8. Cookies and Tracking Technologies

bajok uses cookies and similar tracking technologies to provide a functional, secure, and personalised experience on its platform. A cookie is a small text file placed on your device when you visit bajok. Cookies do not contain executable code and cannot be used to access other files on your device.

Types of Cookies We Use

• Essential cookies: strictly necessary for the bajok platform to function. These cookies manage your login session, maintain your account state during a game session, and ensure secure page transitions. They cannot be disabled without breaking core platform functionality.
• Analytics cookies: used to collect anonymised, aggregated information about how visitors interact with bajok — such as which pages are visited most frequently and how long players spend on each game category. This helps bajok improve its platform over time.
• Preference cookies: used to remember your platform settings, such as your selected language version and responsible gaming display preferences, so that your experience is consistent across sessions.

You can control and manage cookies through your browser settings. Note that disabling non-essential cookies will not affect your ability to access or use bajok's core services — only certain personalisation features may be affected.

9. Your Privacy Rights

As a bajok user, you have the following rights with respect to your personal data. To exercise any of these rights, please contact bajok's support team at [email protected]. bajok will respond to all data subject requests within 30 days of receipt.

• Right of access: you may request a copy of all personal data bajok holds about you, together with information about how it is being processed and why.
• Right to rectification: if any personal data bajok holds about you is inaccurate or incomplete, you may request that it be corrected or completed.
• Right to erasure: subject to legal retention requirements, you may request that bajok delete all personal data it holds about you. This right applies where the data is no longer necessary for the purpose it was collected.
• Right to object to marketing: you may opt out of receiving promotional communications from bajok at any time by contacting support. Opting out will not affect the operation of your account or your access to bajok's services.
• Right to data portability: where technically feasible, you may request that bajok provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.

bajok will not charge a fee for handling data subject requests unless a request is manifestly unfounded, excessive, or repetitive, in which case a reasonable administrative fee may apply. bajok reserves the right to request proof of identity before fulfilling any data subject request.

10. Third-Party Services and Links

The bajok platform integrates third-party game software from certified providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt. These game providers may independently collect certain technical session data (such as game round IDs and RNG seed data) for game integrity and audit purposes. bajok is not responsible for the privacy practices of these third-party providers, and we encourage you to review their respective privacy policies.

bajok's platform does not contain links to external third-party websites. If bajok's Terms & Conditions or other communications reference an external resource, please be aware that bajok has no control over and accepts no responsibility for the content or privacy practices of any external site.

11. Children's Privacy

The bajok platform is strictly intended for adults aged 21 and above. bajok does not knowingly collect, store, or process personal data relating to individuals under the age of 21. bajok's registration process includes age verification checks designed to prevent access by underage individuals. If bajok discovers that personal data has been collected from a person under the age of 21 without appropriate verification, that data will be deleted immediately and the associated account will be closed.

12. Changes to This Privacy Policy

bajok reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. The date of the most recent revision is displayed at the top of this page. Where material changes are made to this Privacy Policy, bajok will endeavour to notify registered users by email or by displaying a prominent notice on the platform prior to the changes taking effect.

Your continued use of bajok following any update to this Privacy Policy constitutes your acceptance of the revised policy. We recommend that you review this Privacy Policy periodically to stay informed of how bajok protects your personal data.

13. Contact Our Privacy Team

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how bajok is handling your personal data, please contact our support team. We are available 24 hours a day, 7 days a week, and will respond to all privacy-related enquiries within 24 hours.

Email: [email protected]