❓ Help Centre

bajok Frequently Asked Questions

Everything Bangladesh players need to know about bajok — from registering your account and depositing via bKash or Nagad, to claiming bonuses, betting on cricket, and gaming responsibly.

This FAQ page covers the most common questions asked by bajok players across Bangladesh. Whether you are signing up for the first time, figuring out how to deposit via bKash or Nagad, understanding bonus wagering rules, or looking for responsible gaming tools, you will find clear answers here. For anything not covered, email our team at [email protected] anytime.

Account & Registration

Sign-up, KYC verification, password reset, and account management on bajok.

Deposits & Withdrawals

bKash, Nagad, Rocket, bank transfer guides, limits, and processing times.

Games & Gameplay

Cricket betting, slots, live casino, RTP, fair play, and mobile play on bajok.

Bonuses & Promotions

Welcome bonus, wagering requirements, free spins, and loyalty offers explained.

Safety & Security

SSL encryption, 21+ age policy, self-exclusion, and data privacy on bajok.

Cricket Betting

BPL, IPL, T20 World Cup, and Bangladesh Tigers match betting on bajok.

Account & Registration

How do I create an account on bajok?

Creating a bajok account takes under two minutes. Open bajok.club in your mobile browser, tap the registration button, enter your mobile number or email address, choose a strong password, and confirm you are 21 years of age or older. Once registered, complete KYC verification by uploading your Bangladesh National ID card or passport to unlock full deposit and withdrawal access across all payment methods.

What documents do I need for KYC verification on bajok?

bajok accepts a Bangladesh National ID card (NID) or a valid passport for KYC verification. Upload a clear photo of the front and back of your NID, or the photo page of your passport. Verification is normally completed within 24 hours. Players in Dhaka, Chittagong, Sylhet, Rajshahi, and all other regions follow the same process.

I forgot my bajok password — how do I reset it?

On the bajok login screen, tap Forgot Password and enter the mobile number or email address linked to your account. bajok will send a one-time reset code to that contact. Enter the code, then set a new password of at least 8 characters. If you no longer have access to your registered contact details, email [email protected] with your username and a copy of your ID for identity verification.

Can I have more than one bajok account?

No — bajok strictly allows one account per player. Duplicate accounts are a violation of bajok's Terms and Conditions. If bajok detects multiple accounts linked to the same person, all duplicate accounts may be closed and associated balances forfeited. If a duplicate account was created by mistake, contact [email protected] immediately to have the issue resolved before it affects your main account.

How do I close my bajok account permanently?

To permanently close your bajok account, send an email to [email protected] with the subject line Account Closure Request, including your registered username and your reason for closing. bajok will process any remaining withdrawable balance back to your nominated payment method before closure. Account closure is typically completed within 3 working days of the verified request being received.

Deposits & Withdrawals

How long does a bKash deposit take on bajok?

bKash deposits on bajok are credited instantly in most cases — funds appear in your account balance within seconds of a confirmed bKash transaction. On rare occasions, network congestion on the bKash side may cause a delay of up to 5 minutes. If your deposit has not arrived after 15 minutes, contact bajok support at [email protected] and include your bKash transaction ID for fastest resolution.

What is the minimum deposit amount on bajok?

The minimum deposit on bajok is ৳200 per transaction, regardless of which payment method you use — bKash, Nagad, Rocket, Upay, or bank transfer via Dutch-Bangla Bank, BRAC Bank, Islami Bank, or Sonali Bank. There is no maximum single deposit cap under standard account conditions, though very large deposits may trigger a routine KYC review for player security.

What is the minimum withdrawal amount on bajok?

The minimum withdrawal on bajok is ৳500. You can withdraw to bKash, Nagad, Rocket, or a verified Bangladeshi bank account. Your withdrawal destination must match a payment method you have previously used to deposit on bajok, and your KYC verification must be complete. Withdrawals requested while an active bonus is in play may be subject to additional wagering conditions.

How long does a withdrawal take on bajok?

bajok processes withdrawal requests within 24 hours on business days. bKash and Nagad withdrawals are typically credited to your mobile wallet within 2 to 6 hours after bajok approves the request. Bank transfers to Dutch-Bangla, BRAC, IBBL, or Sonali Bank may take 1 to 3 working days depending on the receiving bank's own processing schedule.

Does bajok charge fees on deposits or withdrawals?

bajok charges no platform fee on deposits or withdrawals. However, your payment provider — bKash, Nagad, Rocket, or your bank — may apply their own standard transaction charges as per their published tariffs. bajok recommends checking your provider's current fee schedule before initiating large transfers to avoid surprises.

Games & Gameplay

Can I bet on BPL and IPL cricket matches on bajok?

Yes — bajok offers cricket betting markets on BPL (Bangladesh Premier League), IPL (Indian Premier League), ICC T20 World Cup, ODI World Cup, and international series including Bangladesh Tigers fixtures. Available markets include match winner, top batsman, total runs, toss outcome, and more. Live in-play betting is available on selected matches during major tournaments, so you can bet as the action unfolds.

Is bajok available on mobile phones without downloading an app?

Yes — bajok is fully optimised for mobile browsers on both Android and iOS devices. You can access every feature — cricket betting, slots, live casino, deposits, and withdrawals — directly through your phone's browser with no app download required. The mobile site performs well on 4G networks across Dhaka, Chittagong, Sylhet, and rural Bangladesh, as well as on Wi-Fi.

Are bajok's slot games fair and independently certified?

bajok's slot games are supplied by internationally certified providers including Pragmatic Play, Microgaming, and NetEnt, whose RNG systems are independently audited for fairness and randomness. Each game's RTP is verified at the provider level. bajok does not alter game outcomes — all results are determined entirely by the provider's certified RNG engine, ensuring fair play for every spin.

What live casino games can I play on bajok?

bajok's live casino features real-dealer table games streamed in HD from certified studios, including live Baccarat, live Roulette, live Blackjack, live Andar Bahar, Dragon Tiger, and entertainment game shows like Crazy Time and Mega Ball powered by Evolution Gaming and Ezugi. New live tables are added regularly. All live games are accessible directly in your mobile browser without any additional software.

Bonuses & Promotions

What welcome bonus does bajok offer new players?

bajok offers a welcome bonus to new players who complete their first deposit after registration. The exact bonus amount and match percentage are displayed on the bajok promotions page at the time of sign-up — offers may vary seasonally, such as during BPL season, Eid, or Pohela Boishakh. All welcome bonuses are subject to bajok's standard wagering requirements before winnings become withdrawable.

What is the wagering requirement on bajok bonuses?

Wagering requirements on bajok specify how many times you must wager the bonus amount — or in some cases the deposit plus bonus combined — before any winnings derived from the bonus become withdrawable. The specific rollover multiplier for each promotion is clearly stated in that promotion's individual terms. bajok recommends always reading the full T&C before claiming any bonus.

Can I withdraw my bajok bonus funds before completing the wagering requirement?

No — bonus funds on bajok cannot be withdrawn until the full wagering requirement has been satisfied. Attempting a withdrawal before completing the rollover will result in the bonus balance being forfeited. Your real-money deposits, however, are not subject to wagering requirements and remain withdrawable at any time, subject to bajok's standard identity verification process.

Does bajok offer free spins promotions?

Yes — bajok periodically runs free spins promotions on selected slot titles from providers like Pragmatic Play and Microgaming. Free spin campaigns are announced on the bajok promotions page and are often tied to new game releases, BPL season, Eid, or Victory Day celebrations. Winnings from free spins are subject to the wagering requirements stated in each promotion's terms and conditions.

Safety & Responsible Gaming

Is bajok a safe platform for Bangladeshi players?

bajok is an SSL-encrypted online casino and sports betting platform built specifically for the Bangladesh market. All data transmitted between your device and bajok's servers is protected with 256-bit SSL/TLS encryption. Games are supplied by internationally audited providers using certified RNG software. Player funds are held separately from operational funds, and bajok is committed to data privacy and fair play for every player.

What is the minimum age to register and play on bajok?

The minimum age to register and play on bajok is 21 years old. This age restriction is strictly enforced through the KYC verification process for all new accounts. Players found to be under 21 will have their accounts suspended immediately, all activity voided, and any balance returned to the original payment source. bajok takes its 21+ age policy seriously to protect young people in Bangladesh.

How do I self-exclude from bajok if gambling is becoming a problem?

To self-exclude from bajok, email [email protected] with the subject Self-Exclusion Request, specifying your preferred exclusion period — 30 days, 3 months, 6 months, 1 year, or permanent. Self-exclusion is processed within 24 hours and cannot be reversed during the chosen period. bajok also offers shorter time-out options of 24 hours, 48 hours, or 7 days for players who need a brief break from gaming.

How do I set a deposit limit on my bajok account?

Deposit limits on bajok can be set by contacting [email protected] and specifying your desired daily, weekly, or monthly cap in BDT. Limit reductions take effect immediately, while increases are subject to a 7-day cooling-off period to protect players from impulsive decisions. Deposit limits are a core part of bajok's responsible gaming toolkit and are completely free to use at any time.